•All orders placed online before 5:00 PM will be shipped and delivered within the next business day.
•Orders placed on weekends or public holidays will be processed and delivered on the next business day.
We strive to ensure timely delivery and appreciate your understanding of any unforeseen delays. If you have any questions about your order or delivery, please contact us at info@www.kaya.qa.
Thank you for shopping with KAYA!
Returns
At KAYA, we take great pride in the quality of our stainless-steel jewelry, ensuring that every item is carefully inspected before delivery. However, due to the nature of our products, all sales are final, and we do not offer refunds or accept returns, except in the unlikely event that your item arrives damaged.
To help you make an informed purchase, we encourage you to thoroughly review product descriptions, sizes, and details before placing your order. If you have any questions or concerns about an item, our customer service team is here to assist you before checkout.
Reporting Damages, Defective, Wrong, or Missing Items
If you receive a damaged, defective, wrong, or missing item, please report the issue within 2 days of receiving your package via email at info@www.kaya.qa to make it a valid request. For damaged or defective items, kindly include clear photos as proof.
Once your request is approved, you will have the option to:
•Receive a refund.
•Exchange the item for another one in stock.
Custom Orders
Custom or personalized orders are not eligible for returns or refunds due to their unique nature. Please double-check all details carefully before placing your order.
Address and Order Accuracy
We are not responsible for lost or missing packages due to incorrect shipping details. Please ensure that you provide the correct address and contact information at checkout. If you notice an error in your order, email us immediately at info@www.kaya.qa, and we will do our best to assist you if the package has not yet been shipped.
Thank you for choosing KAYA for your jewelry needs!
